Patrick Schwerdtfeger is a motivational speaker who can cover the topic of management skills and improving employee performance at your next business event. Contact us to check availability. The full transcript of the above video is included below.


Full Video Transcript:

Hi and welcome to another edition of Strategic Business Insights. Today we’re going to talk about employee performance and how to be a better manager. Are you a manager? Do you manage a team of people? Let’s talk about how you can manage their performance, and in particular, let’s look at the reasons of why does poor performance happen? There are four reasons why poor performance can happen in your employee teams. Let’s take a look at them.

Number one, understanding – do they understand? Did you give them clear instructions? Number two, capability – do they have the aptitude or the training—and the training, actually—to do the job properly? Number three, do they have the resources to do the job? The computers or the equipment that they need or the space or whatever it is – do they have the resources to do the job properly? And number four, do they have a willingness? Do they want to do a good job?

Now, here’s the important part: Of those four, three of them are on you as the manager. They’re on you. Understanding – did you give them clear instructions? That’s on you. As a manager, it’s your responsibility to give them clear instructions.

Number two, capability – we said two things there, aptitude and training. Aptitude is, do they have the mental capacity to do the job? That’s on you. You have to go through that when you hire them. Did you hire the right person for the right job? Sometimes you have the right people on your team but they’re in the wrong jobs, so it’s a question of calibrating and making sure you have the right people in the right job. That’s on you. That’s your responsibility as the manager.

Number three, resources – do they have the computers and the equipment, the lighting, the space, whatever they need to do the job properly. That’s on you. That’s your responsibility, to make sure they have those things.

So the only one that’s on them is willingness. That’s the only thing that’s on them, is willingness. And here’s the thing: Most people want to do a good job. As a manager, you can take a fair amount of confidence that your team, they want to succeed. People want to succeed. We have a tight…not a tight job market, but we have a lot of unemployment, elevated levels of unemployment, so people know that they want to keep their job. They want to do a good job. And even just as a matter of pride, it’s a natural human instinct that people want to do a good job.

Now, is there a chance that you have some people who just don’t have a willingness, they don’t care about it and they don’t want to do a good job? Of course. Of course there are always situations like that, but they’re not that common, is the point. So if you have a situation where the people you manage are not doing a good job or they’re not doing the job you need them to do, you can look at willingness to see if there is an issue there, and if there is certainly you need to address it, but the other three are on you.

So ask yourself, have I given clear instructions? Do they have the understanding they need to do the job correctly? Capability – did I hire the right person for that job and did I give them the training that they need to do it correctly? And number three, resources – did I give them the resources they need to do the job properly? If you manage those things, you can immediately circumvent a lot of the poor performance or change poor performance into better performance without immediately thinking “I’ve got the wrong person” or “they’re doing it wrong” or blaming them. If you want to be a good manager, you need to take on those responsibilities yourself and realize that those people, even if they’re not doing a good job, they probably want to do a good job, but there’s something stopping them from doing a good job and it’s probably your responsibility to fix it.

So I hope that gives you some clarity on possible reasons why you might be dealing with poor performance, and I hope you can use it to turn those situations around. My name is Patrick. Thank you very much for watching this video. I’d like to remind you as always to think bigger about your business, think bigger about your life.

Patrick Schwerdtfeger is a keynote speaker who has spoken at business conferences in North America, South America, Europe, Africa, the Middle East and Asia.